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Q: WHAT IS YOUR SHIPPING POLICY?
We use various shipping carriers (USPS, UPS, FedEx, DHL, etc) and we will choose the most cost-effective shipping carrier based on the items ordered and their destination. Customers cannot choose which shipping carrier to use.
Please Plan to Order your item at least 7 business days before you would like it delivered. This is a suggested time frame - actual production and shipping times vary depending on the details of your order, the time of year (holidays are much busier!) and where the items are being shipped, but 7 business days should be the minimum amount of time needed.
- Time Before Shipping - Production times range from 3-10 business days. Framed prints and metal prints take longer to prepare. Please take that into consideration when placing your order.
- Time During Shipping - Shipping times range from 3-7 business days. You will receive a tracking number as soon as your order has been shipped. All orders ship from California, USA.
SHIPPING PRICES are calculated based on your cart total as follows:
- We offer FREE Standard Domestic Shipping on all orders, except for orders shipping to Hawaii or Alaska. Free shipping does not include insurance.
- If you are interested in expedited shipping, additional fees apply and range from $12 to $500, depending on the items ordered and your shipping destination.
- Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please allow additional time for the freight delivery times
SHIPPING ADDRESSES must be a valid residential or business address. We cannot ship to PO Boxes. If an order cannot be delivered due to an incorrect address, all costs and resposibility will be with the customer to re-schedule delivery with the carrier. There are no "pick up" options - All work must be shipped.
Q: What happens if my order is lost or damaged in shipping?
Our Free Shipping does not include insurance. Shipping insurance is only included with Expedited shipping options and is recommended to all buyers to protect your purchase. We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination, but we cannot guarantee that the shipping carrier feels the same way.
- For un-insured items: Carland Cartography is not responsible for un-insured packages that are lost or damaged during shipping. Each customer is given a tracking number and the shipping carrier name for every order. The customer is responsible for tracking down lost packages. Replacement items are not sent for un-insured packages lost or damaged in shipping.
- For Insured items: If a customer's item(s) are lost or damaged during shipping, a case will be opened to investigate the issue. Insurance must be purchased with the original order for this to apply and proof of damage or loss must be provided. If your prints arrive damaged, please keep all packaging and contact info@carlandcartography.com with your order number for further instructions.
Q: What is youR return policy?
We do not accept returns; all sales are FINAL.
Q: CAN I CANCEL MY ORDER?
All print sales are final. Please contact info@carlandcartography.com as soon as possible if you need to cancel your order. Additional fees apply in order to process the cancellation. These fees are non-negotiable.
Q: WHY are there (2) carland cartography websites?
We have (2) different websites where we offer slightly different products. The main difference between our two websites are listed below:
- This Site (www.carlandcartography.shop) - All of the prints offered for sale on this site are made by a professional printer in California. Options include luxury papers, high gloss metal prints, canvas prints, and acrylic prints, as well as a variety of matting and framing options. The professional printer can print up to 48x60" for certain media and can ship these large pieces in a secure, professional packagaing. Bottom line, I (as the artist) do not have access to print on all of these materials in all of these sizes, and working with the professional printer enables me to offer my work in a wider variety of options. This is especially beneficial for businesses and individuals who are looking for large pieces or who want specialty materials, such as high gloss metal prints.
- Our Main Site (www.carlandcartography.com) - This is our homepage or "Main Site" that serves as a gateway to our process and products. We sell one-off in-stock items and any original artwork that is available. All of the work sold on this site is produced and shipped from my studio in Tennessee.
Q: What is "cartography"?
Cartography is the study and practice of making maps. Human civilization has been mapping their surroundings since at least Babylonian times as a way to understand our surroundings, and how to navigate our physical world. My artwork is an abstracted, artistic version of cartography and should not be used as a navigational tool.
Q: HOW ARE THE PRINTS MADE?
We work with a professional fine art printer in California to produce the highest quality printing available. They have been in business for over 40 years and have worked with artists and photographers in the United States and throughout the world. All of the ink used to make the prints is archival quality, which means it will produce images with smooth tones and rich colors, without smudging or fading (under normal conditions).
Below is a summary of the product options we currently offer:
- Watercolor Paper Prints - Epson Cold Press Bright White Paper. This paper is 19mil, 100% Cotton based Watercolor Fine Art paper. It is a medium texture paper with a thick, matte feel. We offer a variety of frame options to perfectly compliment your images, with optional matting on select sizes. Average Production Time: 3 Business Days.
- Archival Cotton Paper Prints - Hahnemule Photo Rag Paper. This paper is 308gsm, has a Smooth Matte Finish, and is 100% Cotton Archival Quality, Acid Free. Choose from a variety of high quality wood or metal frames, in a range of colors, with optional matting on select sizes. Average Production Time: 4 Business Days.
- High Gloss Metal Prints - Made by infusing dyes directly into specially coated aluminum sheets, these metal prints are have a high gloss surface for unsurpassed detail and vibrance. Our most popular surface. These metal prints are not magnetic. Average Production Time: 5 Business Days.
- Loose Canvas Prints - ( Currently Unavailable) Created with the highest quality 12-color archival inks on museum-quality canvas material for beautiful, rich color and texture. 2 inches of blank canvas is added to each side of the print. Delivered unmounted and rolled. Or, choose to have your canvas print mounted on Gator Foamboard, which is very rigid foamboard and lightweight backing. It is durable and will not warp. Average Production Time : 5 Business Days.
- Stretched Canvas Prints - Our artwork is printed directly onto museum-quality canvas material using high-quality archival inks and then stretched and stapled onto a wood artists stretcher bar. Your choice of Glossy or Lustre Laminate is applied to each piece to protect the surface of the print. Average Production Time: 6 Business Days
- Acrylic Prints - Our 1/4" Non-Glare Acrylic Prints are beautiful Fine Art Prints face-mounted to plexiglass with polished edges. Offered with a variety of ultra-modern mounting options, including DiBond Backing & Cleat Hanger or Large or Small Stainless Posts that floats the print 1" out from the wall when hung for a modern display with added dimension. Average Production Time: 8 Business Days
In addition, this printing company received the Green Business Certification Award "For Exceeding Environmental Regulatory Requirements, Preventing Pollution, and Conserving Natural Resources!" So not only can you feel good about getting the best prints and photo products available, you'll also be making a great choice for our environment!
Q: What is "archival" paper?
Archival paper is an especially permanent, durable acid-free paper. Archival paper is meant to be used for publications of high legal, historical, or significant value. In most circumstances, archival paper is not needed. All of our products are high quality and will withstand the test of time (as long as they are treated with care).
If you truly need archival quality, or want to ensure your print is acid-free, we offer (1) product that is considered "Archival". That option is the Cotton Archival Paper option which means the artwork is profduced on Hahnemule Photo Rag Paper. This paper is 308gsm, has a Smooth Matte Finish, and is 100% Cotton Archival Quality, Acid Free.
Q: WHAT print sizes are available?
Please refer to the tables below. All of the sizes that we offer are pre-determined by our printing partner, and the options below are subject to change without notice. We want to offer as many options as possible, but due to material restrictions, not all material syles are available in all sizes. No other sizes are available.
| Material | Print Size | Print Available | Print W/ 2" Mat Available | Framing Available | Framing W/ 2" Mat Available |
| Watercolor and Archival Cotton Paper | 8x10" | Yes | Yes | Yes | Yes |
| Watercolor and Archival Cotton Paper | 11x14" | Yes | Yes | Yes | Yes |
| Watercolor and Archival Cotton Paper | 16x20" | Yes | Yes | Yes | Yes |
| Watercolor and Archival Cotton Paper | 20x25" | Yes | Yes | Yes | Yes |
| Watercolor and Archival Cotton Paper | 24x30" | Yes | Yes | Yes | Limited Options |
| Watercolor and Archival Cotton Paper | 32x40" | Yes | Yes | Limited Options | No |
| Watercolor and Archival Cotton Paper | 36x45" | Yes | Yes | No | No |
| Watercolor and Archival Cotton Paper | 40x50" | Yes | No | No | No |
| Material | Print Size | Print Available W/ Wire Backing | Print Available as Flush Mounted Standout | Framing Available |
| High Gloss Metal Print | 8x10" | Yes | Yes | Yes |
| High Gloss Metal Print | 11x14" | Yes | Yes | Yes |
| High Gloss Metal Print | 16x20" | Yes | Yes | Yes |
| High Gloss Metal Print | 20x25" | Yes | Yes | Yes |
| High Gloss Metal Print | 24x30" | Yes | Yes | Yes |
| High Gloss Metal Print | 32x40" | Yes | Yes | Limited Options |
| High Gloss Metal Print | 36x45" | Yes | Yes | Limited Options |
| High Gloss Metal Print | 40x50" | Yes | Yes | Limited Options |
| High Gloss Metal Print | 44x55" | Yes | Yes | No |
| High Gloss Metal Print | 48x60" | Yes | Yes | No |
| Material | Print Size | Print W/ Back Cleat Available | Print W/ Small Metal Posts Available | Print W/ Large Metal Posts Available |
| Non-Glare Acrylic Print | 8x10" | Yes | Yes | Yes |
| Non-Glare Acrylic Print | 11x14" | Yes | Yes | Yes |
| Non-Glare Acrylic Print | 16x20" | Yes | Yes | Yes |
| Non-Glare Acrylic Print | 20x25" | Yes | Yes | Yes |
| Non-Glare Acrylic Print | 24x30" | Yes | Yes | Yes |
| Non-Glare Acrylic Print | 32x40" | Yes | Yes | Yes |
| Non-Glare Acrylic Print | 36x45" | Yes | Yes | Yes |
| Non-Glare Acrylic Print | 40x50" | Yes | Yes | Yes |
| Material | Print Size | Print Available | Framing Available |
| Stretched Canvas Print | 8x10" | Yes | Limited Options |
| Stretched Canvas Print | 11x14" | Yes | Limited Options |
| Stretched Canvas Print | 16x20" | Yes | Limited Options |
| Stretched Canvas Print | 20x25" | Yes | Limited Options |
| Stretched Canvas Print | 24x30" | Yes | Limited Options |
| Stretched Canvas Print | 32x40" | Yes | Limited Options |
| Stretched Canvas Print | 36x45" | Yes | Limited Options |
| Stretched Canvas Print | 40x50" | Yes | Limited Options |
If you are looking for 8x10", 11x14" or 16x20" unframed prints on smooth fine art paper, please check out our Main Site.
Q: Are there any "originals" for sale?
Most of our work is only sold as prints. If any originals are available, they would be listed for sale on our Main Site.
Q: WHO "OWNS" THE ARTWORK?
In simplest terms, when purchasing artwork, the customer owns the physical object from the transaction, However, the artist owns the image. What does that mean? Read below.
- Artist Rights- The artist owns all work they create. This includes the rights to the image of sold and commissioned work. The artist retains the rights to make an unlimited quantity of reproductions of ANY KIND of ALL the artwork they create.
- Collector Rights- The collector has purchased an item and has the right to display the artwork in their home or business in any way they choose. However, the artwork may not be resold or reproduced without the artist’s written permission. The collector does not have the right to claim it as their work, or to publish it (in print or online) without giving credit to the artist. Exception- The only exception would be if a collector wishes to purchase exclusive rights to a commission or custom order, which means the artwork will not be sold to someone else in any format. This is a cost IN ADDITION to the cost of the artwork, and starts at $5,000. If you are interested in purchasing rights to a commission or custom order, please disclose that before the commission agreement is signed.
Q: How can I be included in sales?
We sometimes offer special offers and promotions for our subscribers. In order to get access to these offers, please sign up to our EMail Newsletter so you can save money on your next order. Please note, this will require you to verify your email address. Sometimes our messages are sent to your junkbox, so please check there if you dont see a message from us.
Q: Is There Carland Cartography merch?
Yes! We have a RedBubble Merchandise Shop, which offers a variety of items for your home or office. We sell clothing, phone cases, pillows, mugs, greeting cards, zippered pouches and more! These make great options for holiday baskets, wedding guest favors, graduation gifts and other special occasions. They also make GREAT housewarming gifts!
Please be aware that RedBubble is a third party site, and not operated by Carland Cartography. If you have questions about the products offered or an order placed on that site, please contact RedBubble directly.
Q: Does Carland Cartography do wholesale?
Not yet. Stay tuned. We hope to launch a wholesale section of our business in the future. If you are a retailer, and would like to work with Carland Cartography, please do not hestitate to reach out. While our business model is not fully formed, we can work with individual brick and mortar shops one-on-one. Please email info@carlandcartography.com for more information.
Q: Can I GEt A SPECIAL ORDER OF MY CITY?
Commissions are not something we normally do, but sometimes make an exception. If you are interested in a custom order, please send us a message. Commission fees include a $300 non-refundable design fee plus the cost of the print. We do not commission "original" drawings and no digital files are provided.
Q: How can I stay in touch with Carland cartography?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our EMail Newsletter! You can also follow us on our social media pages as we are constantly posting about new work.
